Incident management
Our multilingual, 24/7 service desk deal with your issues as soon as they arise
Effective management of your enterprise mobility estate
- Our enterprise mobility Managed Services are the most comprehensive in the market
- Not your typical break/fix repair service; we manage the entire lifecycle of your devices
- Your bespoke managed service package will be tailored to your business needs
- Designed to keep businesses with estates of 200+ devices running with uninterrupted workflow
- Specially-designed Managed Services Core service for less than 200 devices
- Ten individual services to choose from, including proactive device management, business intelligence, and professional services
- Ensure maximum productivity of your workers with a sufficient number of devices performing efficiently around the clock
- Protect and maximise your return on your mobile technology investment
- Consultative services and end-to-end project management for the procurement of new device estates
- Not to be mistaken with enterprise mobility management (EMM) software solutions
Watch the video to see how busy our Managed Services experts were kept in the last year!
Enterprise mobility Managed Services – but not how you know it
Our sector-leading enterprise mobility Managed Services reputation is built on keeping businesses running with uninterrupted workflow and transactions; helping to deploy, protect and maximise your return on your mobile technology investment.
At The Barcode Warehouse, we understand you want an efficient system for managing your enterprise mobility; one with business continuity, security and first-class customer care at its heart. We will work with you to understand your organisation’s needs and recommend a tailored service that is so much more extensive than your typical managed repair loop.
Our customers’ estates range from double figures to tens of thousands of devices across a wide range of environments including warehousing, retail, transport, logistics and pharmaceuticals. For customers with small to medium device estates, we've designed a Managed Services Core package of our most popular and utilised services and streamlined implementation processes. Whatever the size of your operation, we will create a service that works from day one, scaled with your business, and gives you the visibility that you need.
Our Managed Services offering is comprised of individual products that be combined to form one unique solution that suits your organisation’s needs. The individual products have been designed based on a deep understanding of the requirements of companies wishing to gain efficiencies from a coordinated enterprise mobility strategy across many operational functions.
Customer testimonial
“The Barcode Warehouse have been 1st class in managing our estate of handheld mobile devices. Their service has meant our team of 200+ Customer Support Engineers have fully functional technology around the clock. [Supported by addressing the need to swap out equipment ‘in-boot’]. This allows our management teams to have full visibility of resource, making real-time operational adjustments, therefore maximising customer experience and operational efficiency.”
Danny Rayner, Service Operations Manager - CoE, Baxi
Technology supported by our enterprise mobility Managed Services
Our specialised Managed Services team work hard and smart every day, listening to our customers and prospective customers, recommending the right mobile technologies, and putting a plan in place to manage their device estate in a way that works for them. We can supply, stage, and support a variety of mobile hardware including:
Our enterprise mobility Managed Services are deployed globally with multilingual support
We understand that our customers have employees working across the world, which is why we have native speakers in our services team, making every interaction productive.
- Native language support across all points of contact, with 24/7 availability
- 1st, 2nd and 3rd line technical support
- Deployed & live in many countries across the globe
- We use a high-quality IT management system, meaning that all incidents raised with the Service Centre through whichever medium chosen are processed quickly and efficiently
- On average, we manage 169,138 incidents every year
- Our average speed to answer the phone is 14 seconds
- Our returns avoidance (first-time fix rate) is 85%
Managed Services Core for small to medium mobile device estates
For customers who have a small to medium mobile device estate and are looking to outsource the management and support of these; Managed Services Core is a package of our most popular and utilised services with streamlined implementation processes, so you can be up and running quickly and from as little as £3.80 per device per month*.
*Based on an average of 176 device. Excluding implementation fees.
Customer testimonial
“Throughout the deployment, all milestones were completed due to the efficient and accurate shipping of equipment… The flexible and trusting working relationship built up over the project between ourselves and The Barcode warehouse meant we were able to deploy quickly but also amend and fulfil changes swiftly when required. Without their expert team, we would not have been able to deliver the Parcelforce deployment of PDAs in such an efficient and effective way and would like to thank them for their hard work and dedication in helping us complete the project.”
Ross Mayor, Project Coordinator, Commercial & Field Programmes, Royal Mail Group
Authorised UK Repair Centre
