For standard repairs
For customers on a manufacturer’s contract, we aim to resolve faults, damage, repairs and servicing within 1-7 working days from receipt at the manufacturer.
When a problem arises, you want to know that your issue will be handled quickly, professionally, and with minimal further disruption. Our technical experts and engineers are on hand to help you get back up and running as quickly as possible.
In the first instance, our technical experts will assist you to diagnose the fault remotely. Where the ID card printer cannot be fixed over the phone, our break/fix repair administration service will guarantee you a fully staged replacement the next day. This works seamlessly alongside our device buffer and repair management service, which maintains reserve supplies of your most important devices at all times.
All of our services are designed to help you maintain operational continuity with minimal downtime and maximum productivity. Interested in learning more about how we can work together? Get in touch to discover more about our ID card printer repair services.
Our team of engineers can facilitate the repair of any ID card printer that we stock and sell, as well as printers from leading manufacturers including Zebra, Magicard, and IDP. We are also able to carry out upgrades and servicing within our in-house workshop, with skilled experts offering more than 100 years of combined experience in fixing devices like yours.
What’s more, we have well-established relationships with manufacturers. All of our engineers are trained by the makers of your ID card printers on a regular basis. And if we spot patterns emerging in the types of faults that we fix, our team feeds this back to the industry so that common faults are addressed at the production stage going forward.
Whatever issues you encounter with your devices, we are always on hand to help your business get back to normal operations. If you’re keen to learn more about how we can manage your ID card printer device estate, get in touch using the form on this page.
For standard repairs
For customers on a manufacturer’s contract, we aim to resolve faults, damage, repairs and servicing within 1-7 working days from receipt at the manufacturer.
For manufacturer and RTB service plans
If your ID card printer has a fault covered by your manufacturer's warranty, we can manage the repair and have the device back to you as soon as possible.
For on-site service plans
Chargeable repairs, and repairs falling under a standard manufacturers warranty, can take up to 28 working days for your repair and return to be completed.
For many organisations, card issuance is an incredibly important function. And if this applies to you, then keeping your hardware fully operational and software up to date is key to business continuity. By investing in Managed Services, you’ll benefit from having our technical experts and engineers on call and on hand to support you with the repair of your devices.
Depending on the needs of your business, we offer two main ID card printer repair services – break/fix repair administration and buffer and repair management – which work in tandem. If you find a fault, we’ll send you a working device from your buffer stock the next working day; meanwhile, we repair the broken ID card printers and return them to you. No additional paperwork, purchase orders, or admin time required!
Our flexible managed service plans allow you to adapt your level of cover and support to meet your needs perfectly. The most popular plan is our fully managed service, encompassing repairs, problem management, and incident management. This comprehensive package takes care of all of your ID card printer repair requirements while keeping your devices’ software updated and free from any issues.