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Mobile utility solutions to empower field workers

The utilities sector is adapting into the increasingly digital environment and demands from customers, and organisations need to ensure their workers are equipped with the right devices to expand the mobility of the operation. With utility workers often being deployed to hazardous environments, and often alone, safety and communication technology solutions are key to keeping workers safe at work. We can help with technology and software solutions to provide a bespoke solution for your utility workers and device estate to connect networks of workers, reduce downtime, increase productivity, and better manage responses to optimise your customer service. 



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Safety solutions for utility workers

Utility workers often work in hazardous conditions with a degree of risk, and often work alone in remote areas. It is important for utilities companies to enhance the safety of technicians and the public by equipping workers with mobile field service technology and software solutions alongside quality PPE.

  • Rugged and wearable mobility devices allow utility workers to use both hands while working in potentially hazardous conditions
  • Devices like smartphones, tablets and laptops need to be ruggedised to withstand the harsh conditions in environments like mining locations, oil rigs and undergrounding services
  • Push-To-Talk (PTT) capabilities on mobile devices can be lifesaving for utility workers, with a single-button press to open fast and accurate digital communication with no limited transmission range

Utility worker productivity solutions

Maximised productivity of your utility workers in the field saves costs and can make their work easier. Making sure you’re collecting the correct data in real time is key to streamlining utility services.

  • Equipping workers with high quality, ruggedised devices that they use to access real-time information reduces downtime by avoiding dead batteries and damaged equipment in the harsh environments that utility workers operate in
  • Technicians can reduce the amount of time it takes to complete routine tasks if they have wearable devices like barcode scanning technologies that don’t need to be picked up to operate, and body-worn cameras for communicating with colleagues to remotely diagnose issues
  • Integrating cloud solutions on devices that track and monitor utility workers has many benefits, from making their job easier, keeping them safe and having real-time data to improve staff performance
  • Connect your utility workers vehicles, jobs, workers and customers with telematics solutions, to get your technicians where they are needed and increase customer satisfaction
Utility field worker wearing orange jumpsuit sitting in a van speaking on a smartphone

Visit the utilities zone in our Innovation & Customer Experience (ICE) Centre

Immerse yourself in cutting-edge technology solutions tailored for your utilities operations at our Innovation & Customer Experience (ICE) Centre. Our facility hosts customised solutions labs exclusively for enterprise utilities businesses in the UK. Our team of solutions architects is dedicated to guiding you through the potential of new technologies that address your business challenges. Experience an engaging demo showcasing industry-leading utilities technology solutions: 

  • Remote field support: Provide assistance, guidance, and problem-solving for field personnel from a remote location, using augmented reality (AR), virtual reality (VR) and mobile devices. Allowing enterprises to centralise their knowledge base to support more field operatives. 
  • Mobile communications: Push-to-talk (PTT) solutions allow Instantaneous, one-click communication ensuring real-time collaboration and response.   
  • Document digitisation: eForms and mobile data capture transform paper-based processes into streamlined digital workflows.   
  • Inventory management: Asset tracking solutions ensure operational efficiency, safety, and optimisation of resources. Utilise RFID technology to track inventory held within vehicles and remote locations.
  • Employee training: Solutions to assist with employee self-learning, increasing productivity, assisting with new employees and employee refresh training. Streamline repeatable processes to allow employees to ‘learn as they do’.
  • Lone worker solutions: Ensure the safety and wellbeing of employees who work alone or without direct supervision, especially in potentially hazardous environments.
  • Mobile desktop: Real-time data access through mobile desktop solutions such as laptops, tablets, and smartphones for workers on the go.  
  • Mobile printing: Quick and easy on-the-go printing of documents and labels, such as PAT testing. 
  • Device rugged test zone: Put your mobile devices through their paces in our drop test zone to ensure they can withstand harsh environments. 


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