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Mobile utility solutions to empower field workers
The utilities sector is adapting into the increasingly digital environment and demands from customers, and organisations need to ensure their workers are equipped with the right devices to expand the mobility of the operation. With utility workers often being deployed to hazardous environments, and often alone, safety and communication technology solutions are key to keeping workers safe at work. We can help with technology and software solutions to provide a bespoke solution for your utility workers and device estate to connect networks of workers, reduce downtime, increase productivity, and better manage responses to optimise your customer service.
Safety solutions for utility workers
Utility workers often work in hazardous conditions with a degree of risk, and often work alone in remote areas. It is important for utilities companies to enhance the safety of technicians and the public by equipping workers with mobile field service technology and software solutions alongside quality PPE.
- Rugged and wearable mobility devices allow utility workers to use both hands while working in potentially hazardous conditions
- Devices like smartphones, tablets and laptops need to be ruggedised to withstand the harsh conditions in environments like mining locations, oil rigs and undergrounding services
- Push-To-Talk (PTT) capabilities on mobile devices can be lifesaving for utility workers, with a single-button press to open fast and accurate digital communication with no limited transmission range
Utility worker productivity solutions
Maximised productivity of your utility workers in the field saves costs and can make their work easier. Making sure you’re collecting the correct data in real time is key to streamlining utility services.
- Equipping workers with high quality, ruggedised devices that they use to access real-time information reduces downtime by avoiding dead batteries and damaged equipment in the harsh environments that utility workers operate in
- Technicians can reduce the amount of time it takes to complete routine tasks if they have wearable devices like barcode scanning technologies that don’t need to be picked up to operate, and body-worn cameras for communicating with colleagues to remotely diagnose issues
- Integrating cloud solutions on devices that track and monitor utility workers has many benefits, from making their job easier, keeping them safe and having real-time data to improve staff performance
- Connect your utility workers vehicles, jobs, workers and customers with telematics solutions, to get your technicians where they are needed and increase customer satisfaction
Managing assets in the utility sector
When you have many utility workers out in the field at any one time, it’s important you’re managing their assets effectively to avoid downtime, protect data and reduce losses.
- Devices and vehicles often cost less to insure when they’re equipped with tracking technologies such as barcodes, RFID tags and internet-connected sectors linked to specialist software
- Managing your assets also gives you real-time data on their location and status, with capabilities to deploy the nearest worker to the job and advise the quickest travel route
- A mobile-first strategy with business-critical mobility solutions is essential for organisations in the utility sector, where the secure management of mobile devices is integrated across all operations to avoid sensitive company data to be at risk
- Our comprehensive, tailored Managed Services packages will help you manage and protect your entire device estate, with services including professional services, gold build management, break/fix administration, proactive device management and more
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