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Repairs & Service

 

Please use this form to request a repair, and one of our team members will be in touch as soon as possible. 

Please submit a separate form for each item you wish to return for repair. 

 

If your hardware breaks down, you can rest assured that downtime will be kept to a minimum.

Our service offerings include:

  • Return-to-Base Service Centre

  • On-Site Repairs (8hr Response Time)

  • Advanced Exchange offerings

  • Loan Equipment

  • Warranty Repairs

 

The Barcode Warehouse is an authorised repair centre for: 

  • Brother

  • Citizen

  • Datamax O’Neil

  • Honeywell

  • Intermec

  • Printronix

  • Toshiba TEC

  • TSC

  • Zebra Technologies

The Barcode Warehouse can also expedite the repair of a vast range of out-of-warranty equipment, including thermal printers, handheld terminals and scanners, from a range of leading manufacturers.

We aim to keep repair costs low by carrying out component level repairs wherever possible. Repair turnaround times for the above brands average 5 working days. This can extend if you have not taken out an enhanced warranty in advance, as warranty customers are given priority.

 

Tel: 01636 602010

Email: servicecentre@thebarcodewarehouse.co.uk 

 

 

Request a Repair: RMA Form

* Required fields are marked with an asterisk.

Please type in your company name
Please check the size of the value you provided for Company Name, the maximum size for this field is 200 characters.
Please type in your name
Please check the size of the value you provided for Contact Name, the maximum size for this field is 200 characters.
Please type in your phone number
Please check the size of the value you provided for Contact Number, the maximum size for this field is 30 characters.
Please type in your email address
Please check the size of the value you provided for Work Email Address, the maximum size for this field is 200 characters.
Please enter the address for the item to be returned to
Please check the size of the value you provided for Address (inc. postcode) for item to be returned to, the maximum size for this field is 2000 characters.
Please provide the manufacturer / make of the product
Please check the size of the value you provided for Manufacturer/ Make, the maximum size for this field is 500 characters.
Please provide the model of the product
Please check the size of the value you provided for Model, the maximum size for this field is 300 characters.
Please provide the serial number of the product
Please check the size of the value you provided for Serial Number, the maximum size for this field is 200 characters.
Please provide a description of the fault(s)
Please check the size of the value you provided for Description of fault, the maximum size for this field is 2000 characters.
Please check the size of the value you provided for Additional items being returned, the maximum size for this field is 4000 characters.
Please check the size of the value you provided for If other was chosen for the above, please specify, the maximum size for this field is 2000 characters.
Please tick if you agree with the following terms
Please check the size of the value you provided for For all chargeable repairs, and occasions of no fault found, regardless of warranty or contract status, a minimum inspection fee of £40 + vat may be charged. There will also be an £8 + vat return shipping charge. Full terms and conditions can be found here; https://www.thebarcodewarehouse.co.uk/help/terms/, the maximum size for this field is 4000 characters.
Please tick to confirm you have read and understand the statement
Please check the size of the value you provided for IMPORTANT The Barcode Warehouse Ltd will not be held responsible for loss of data or programs stored in any unit in for repair. Please make sure that all data and programs are backed up prior to shipping. If your device has to be sent to the manufacturer for a repair to be completed, then the manufacturer may update the operating system to the latest version supported by your device, as part of their repair process. Barcode Warehouse have no control over the manufacturers repair process, so please ensure you are familiar with the terms and conditions of your manufacturers repair process, if the version of operating system is critical to the operation of your unit., the maximum size for this field is 4000 characters.

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