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Repairs & Service

 

Please use this form to request a repair, and one of our team members will be in touch as soon as possible. 

Please submit a separate form for each item you wish to return for repair. 

 

If your hardware breaks down, you can rest assured that downtime will be kept to a minimum.

Our service offerings include:

  • Return-to-Base Service Centre

  • On-Site Repairs (8hr Response Time)

  • Advanced Exchange offerings

  • Loan Equipment

  • Warranty Repairs

 

The Barcode Warehouse is an authorised repair centre for: 

  • Brother

  • Citizen

  • Datamax O’Neil

  • Honeywell

  • Intermec

  • Printronix

  • Toshiba TEC

  • TSC

  • Zebra Technologies

The Barcode Warehouse can also expedite the repair of a vast range of out-of-warranty equipment, including thermal printers, handheld terminals and scanners, from a range of leading manufacturers.

We aim to keep repair costs low by carrying out component level repairs wherever possible. Repair turnaround times for the above brands average 5 working days. This can extend if you have not taken out an enhanced warranty in advance, as warranty customers are given priority.

 

Tel: 01636 602010

Email: servicecentre@thebarcodewarehouse.co.uk 

 

 

    Request a Repair: RMA Form

    * Required fields are marked with an asterisk.

    Please type in your company name
    Please check the size of the value you provided for Company Name, the maximum size for this field is 200 characters.
    Please type in your name
    Please check the size of the value you provided for Contact Name, the maximum size for this field is 200 characters.
    Please type in your phone number
    Please check the size of the value you provided for Contact Number, the maximum size for this field is 30 characters.
    Please type in your email address
    Please check the size of the value you provided for Work Email Address, the maximum size for this field is 200 characters.
    Please enter the address for the item to be returned to
    Please check the size of the value you provided for Address (inc. postcode) for item to be returned to, the maximum size for this field is 2000 characters.
    Please provide the manufacturer / make of the product
    Please check the size of the value you provided for Manufacturer/ Make, the maximum size for this field is 500 characters.
    Please provide the model of the product
    Please check the size of the value you provided for Model, the maximum size for this field is 300 characters.
    Please provide the serial number of the product
    Please check the size of the value you provided for Serial Number, the maximum size for this field is 200 characters.
    Please provide a description of the fault(s)
    Please check the size of the value you provided for Description of fault, the maximum size for this field is 2000 characters.
    Please check the size of the value you provided for Additional items being returned, the maximum size for this field is 4000 characters.
    Please check the size of the value you provided for If other was chosen for the above, please specify, the maximum size for this field is 2000 characters.
    Please tick if you agree with the following terms
    Please check the size of the value you provided for For all chargeable repairs, and occasions of no fault found, regardless of warranty or contract status, a minimum inspection fee of £40 + vat may be charged. There will also be an £8 + vat return shipping charge. Return International shipping for non-warranty returns will be subject to cost upon quotation. Full terms and conditions can be found here; https://www.thebarcodewarehouse.co.uk/help/terms/, the maximum size for this field is 4000 characters.
    Please tick to confirm you have read and understand the statement
    Please check the size of the value you provided for DISCLAIMER: The Barcode Warehouse Limited (‘we’, ‘us’) shall not be liable for loss of or damage to data (including but not limited to any personal, sensitive or confidential data, settings and applications) stored upon any equipment sent to us for repair. It is your responsibility to remove any personal, sensitive or confidential data from any equipment prior to sending it to us for repair. In the event that any equipment is damaged to the extent that it is impossible for you to remove any personal, sensitive or confidential data, then do not send the equipment to us. Instead, please contact us so that we can agree an appropriate course of action. If your device has to be sent to the manufacturer or a 3rd party for a repair to be completed, then the manufacturer or 3rd party may update the operating system to the latest version supported by your device, as part of their repair process. The Barcode Warehouse Limited has no direct control over manufacturer or 3rd party processes for repairing equipment and as such we recommend that you inform us, prior to sending your equipment to us, if any updates such as this would be problematic. Finally, please ensure your items are appropriately packaged for return to us; we are unable to accept liability for any items damaged in transit due to insufficient or improper packaging., the maximum size for this field is 4000 characters.

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