Our break/fix repair administration service guarantees you a fully staged replacement device the next working day
Some organisations need all their devices, all the time. To support this, we offer comprehensive break-fix repair as part of our managed repairs service: if we can’t fix a fault remotely, we get you up and running with a replacement device the next working day.*
If device faults occur, customers can contact us via email, telephone, tickets or self-service portal – all incidents are then handled via a centralised system. This ensures trackability and efficiency, enabling us to support you with managing your device estate effectively.
What is break/fix repair administration?
In situations where a faulty device cannot be fixed remotely, our break/fix repair administration service guarantees you a fully staged replacement device the next day. It’s as simple as that!
Why choose The Barcode Warehouse for hardware break/fix administration?
There are several features of our device break/fix repair service that set us apart from other technology solutions integrators:
We offer maximum flexibility, so you can choose how you communicate with us; via email, telephone, e-Bonded ServiceNow IT service management (ITSM) to ITSM and self-service portals, all tailored to your business needs.
We organise the collection of the faulty device, deliver a fully configured substitute, and then repair and return or replace your hardware as soon as we can.
Repairs take place at one of our multiple locations; alternatively, we can arrange for them to be repaired by the original equipment manufacturer.
*When the customer has buffer stock
How does break/fix repair administration factor into a wider enterprise mobility strategy?
Break/fix repair administration is best utilised with our device buffer and repair management service, which helps you to maintain reserve supplies of devices at all times to ensure operational continuity.
When combined, these two Managed Services provide absolute assurance that faulty devices won’t stop your teams from working. Should you have buffer stock on-site, we will hold any repaired devices at our services centre, where they will be stored until you require them.
Which companies benefit most from hardware break/fix repair services?
If business continuity is a priority, our hardware break/fix repair administration offers critical support for your organisation’s mobile device estate. This Managed Service has proved especially valuable to the following industries and sectors:
Customer testimonial
“The Barcode Warehouse has been 1st class in managing our estate of handheld mobile devices. Their service has meant our team of 200+ Customer Support Engineers have fully functional technology around the clock.”
Danny Rayner, Service Operations Manager - CoE, Baxi
Next steps
To get started with break/fix repair administration, simply complete the form on this page and we will contact you.
If you have any questions you’d like to ask first, just get in touch.
Our other Managed Services
We offer a comprehensive range of enterprise mobility Managed Services, including:
Proactive Device Management
Helping you effectively and efficiently manage your estate.
For customers who value data-driven business efficiency, our Proactive Device Management service collects data and then enables you to build a mobility fleet with optimal device deployment and performance. Using our Configuration Management System (CMS), we collect, store, and analyse information over time including:
Location –making sure you have the right type and number of devices in the right places
Utilisation –ensuring the devices you have are working at capacity and thefts and losses are recorded
Battery –keeping battery efficiency high for maximum performance
SIM –managing monthly bills and usage
Gold Build –making sure your operating systems and applications are functioning consistently across your fleet
For more information, email us at sales@thebarcodewarehouse.co.uk or alternatively call us on 0330 131 1111.
