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Our break/fix repair administration service guarantees you a fully staged replacement device the next working day


Some organisations need all their devices, all the time. To support this, we offer comprehensive break-fix repair as part of our managed repairs service: if we can’t fix a fault remotely, we get you up and running with a replacement device the next working day.*

If device faults occur, customers can contact us via email, telephone, tickets or self-service portal – all incidents are then handled via a centralised system. This ensures trackability and efficiency, enabling us to support you with managing your device estate effectively.

What is break/fix repair administration?

In situations where a  faulty device cannot be fixed remotely, our break/fix repair administration service guarantees you a fully staged replacement device the next day. It’s as simple as that! 

Why choose The Barcode Warehouse for hardware break/fix administration?

There are several features of our device break/fix repair service that set us apart from other technology solutions integrators:

  • We offer maximum flexibility, so you can choose how you communicate with us; via email, telephone, e-Bonded ServiceNow IT service management (ITSM) to ITSM and self-service portals, all tailored to your business needs.

  • We organise the collection of the faulty device, deliver a fully configured substitute, and then repair and return or replace your hardware as soon as we can.

  • Repairs take place at one of our multiple locations; alternatively, we can arrange for them to be repaired by the original equipment manufacturer.


*When the customer has buffer stock

Proactive Device Management

Helping you effectively and efficiently manage your estate.

For customers who value data-driven business efficiency, our Proactive Device Management service collects data and then enables you to build a mobility fleet with optimal device deployment and performance. Using our Configuration Management System (CMS), we collect, store, and analyse information over time including:

  • Location –making sure you have the right type and number of devices in the right places

  • Utilisation –ensuring the devices you have are working at capacity and thefts and losses are recorded

  • Battery –keeping battery efficiency high for maximum performance

  • SIM –managing monthly bills and usage

  • Gold Build –making sure your operating systems and applications are functioning consistently across your fleet


For more information, email us at or alternatively call us on 0330 131 1111.


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