Our break/fix repair administration service guarantees you a fully staged replacement device the next working day
Some organisations need all their devices, all the time. To support this, we offer comprehensive break-fix repair as part of our managed repairs service: if we can’t fix a fault remotely, we get you up and running with a replacement device the next working day.*
If device faults occur, customers can contact us via email, telephone, tickets or self-service portal – all incidents are then handled via a centralised system. This ensures trackability and efficiency, enabling us to support you with managing your device estate effectively.
What is break/fix repair administration?
In situations where a faulty device cannot be fixed remotely, our break/fix repair administration service guarantees you a fully staged replacement device the next day. It’s as simple as that!
Why choose The Barcode Warehouse for hardware break/fix administration?
There are several features of our device break/fix repair service that set us apart from other technology solutions integrators:
We offer maximum flexibility, so you can choose how you communicate with us; via email, telephone, e-Bonded ServiceNow IT service management (ITSM) to ITSM and self-service portals, all tailored to your business needs.
We organise the collection of the faulty device, deliver a fully configured substitute, and then repair and return or replace your hardware as soon as we can.
Repairs take place at one of our multiple locations; alternatively, we can arrange for them to be repaired by the original equipment manufacturer.
*When the customer has buffer stock
Our other Managed Services
We offer a comprehensive range of enterprise mobility Managed Services, including: