Our break/fix repair administration service will guarantee you a fully staged replacement device the next working day
As part of our Managed Service Core and Full Managed service, for customers who need all their devices, all the time, our break/fix repair service ensures that when we can’t fix a fault remotely, we get you up and running with a replacement the next working day. *
All customer incidents, regardless of which communication method is used, are managed via a centralised system ensuring trackability and efficiency allowing us to help you manage your estate effectively.
What is break/fix repair administration as a key part of an enterprise mobility strategy?
For when a faulty device cannot be fixed remotely, our break/fix repair administration services guarantees you a fully staged replacement device the next day.
We offer maximum flexibility, so you can choose how you communicate with us; via email, telephone, e-Bonded ServiceNow IT service management (ITSM) to ITSM and self-service portals, all tailored to your business needs
We organise the collection of the faulty device, deliver a fully configured substitute, and then repair and return or replace your hardware as soon as we can
Break/fix repair administration is best utilised with our buffer and repair management service
Repairs take place at one of our multiple locations or repaired by the original equipment manufacturer
If buffer stock is held, the repaired device is returned into the centrally held buffer stock at The Barcode Warehouse Managed Services centre
