Ensure optimal device utilisation with our proactive device management solution
For customers who value data-driven business efficiency, our proactive device management service collects data and then enables you to build a mobile device fleet with optimal device deployment and performance.
This solution uses custom made tools to foresee incidents before they happen, locate lost or stolen devices and enable you to make informed device estate management decisions. Ensure you always have the right number of devices to operate efficiently with proactive device management from The Barcode Warehouse.
What is proactive device management?
Proactive device management is the process of analysing data from your devices to prevent issues from arising. This service ensures the reduction of lost and stolen devices through monitoring of our customers’ device estate. It also increases utilisation by ensuring the correct number of devices are available, working and in the right location to support the operation.
Our team can resolve any potential issues before they arise by analysing the data insights and contacting the end-user to address the problem. In this way, we’re able to resolve a range of incidents before they occur. For example, if one of your branches is at risk of having too few devices, we can rectify this in advance; we are also able to monitor battery efficiency and device use and make recommendations to ensure optimal performance.
What data do we collect as part of our proactive device management solution?
- Location – making sure you have the right type and number of devices in the right places
- Utilisation – ensuring the devices you have are working at capacity and thefts and losses are recorded
- Battery – keeping battery efficiency high for maximum performance
- SIM – managing monthly bills and usage
- Gold build – making sure your operating systems and applications are functioning consistently across your fleet.
How proactive device management can help your organisation
With proactive device management, we can identify and address technical issues with your device estate before they become a problem. This level of proactivity reduces costs that might otherwise arise from device downtime and prepares your organisation for unexpected outcomes.
These benefits scale effectively with your company. Organisations with lots of devices across multiple locations may find it challenging to keep track of the locations, utilisation and performance of their device estate. Leading technology solutions integrators like The Barcode Warehouse will handle all of this for you.
What is included as part of a proactive device management service package?
Our proactive device management service packages include the following:
- 24/7 monitoring of devices to identify and resolve issues before they become critical
- Remote management of your devices to enhance utilisation and performance
- Configuration management to ensure devices are always operating optimally in line with your gold build
- Inventory management to track devices and their location, ensuring that you always have the right number of devices when and where you need them
- Asset management to track and manage device ownership
- Advanced reporting and analytics to provide insights into device usage and performance
Which companies benefit most from device buffer and repair management?
As with many of our enterprise mobility Managed Services, proactive device management is most beneficial to organisations with a large number of devices (typically more than 200). In addition, this solution is particularly helpful in cases where your mobile device estate is split across several branches or locations.
Organisations in the following sectors and industries have found this Managed Service to be invaluable:
Customer testimonial
“The Barcode Warehouse has been 1st class in managing our estate of handheld mobile devices. Their service has meant our team of 200+ Customer Support Engineers have fully functional technology around the clock.”
Danny Rayner, Service Operations Manager - CoE, Baxi
Next steps
If you would like further information on how proactive device management can help your business, fill in the form on this page and we will be in touch shortly.
Alternatively, you can contact us directly with any questions you may have.
Our other Managed Services
We offer a comprehensive range of enterprise mobility Managed Services, including:
