In stock at our approved suppliers. Delivery within 2 – 5 working days.
The Platinum Service Solution is a comprehensive service plan that protects everything from the device to the device accessories (repair or replacement), batteries, and Android operating system. Mobile computer eligible accessories include batteries, docks, chargers, cradles, scan handles, and vehicle mounts. Printer eligible accessories include printheads, platen rollers, cutters, and batteries.
The Edge Services Platinum Support contract is the only total support contract in the industry which offering 2-Day Depot Repairs or Spare Pool Management with 3-year contract. At every stage, Honeywell Edge Services gives you the confidence of having leading-class technologies combined with service and support plans that will maximise the uptime and the return on investment for your devices.
- Contract Length - 3 Year
- Three or five years of fixed price protection, with optional renewals*
- Device replacement for rugged or stationary products
- Battery Replacement, Accessory Replacement, Accidental Damage, Component Repair, Wear and Tear, Warranty Repair
- Telephone-based technical support
- Convenient Online Return Authorisation requests and access to online service history reports
- Spare pool management (optional, minimum quantity required)
- Cleaning and preventive maintenance
- Android Service - includes Android OS Upgrades, Maintenance Releases and Security Patches
- Depot Turnaround Time (TAT) - 2 Days
*Coverage must be purchased within 90 days of equipment purchase
For products which are showing as 'in 2-5 working days', these are shipped direct from the manufacturer or supplier and so can be subject to a 2-5 day leadtime.
For items which are 'ordered on request', these are not in stock at the manufacturer or supplier and could be made to order with lead times up to 6 weeks.
If you require any products urgently, please call our sales team to discuss your requirements. Many of our suppliers are able to direct ship on a next working day service for a surcharge.