Special Care is a warranty of 3 years for devices, 1 year for batteries and 6 months for accessories. The turnaround time of Special Care is the same as in house repair time and it takes 7 days. This service includes various free options such as latest firmware upgrades, common wear, and tear coverage.
After purchasing 3-year Special Care, it is possible to extend it for 1 year or 2 years. Battery replacement is available as an optional service, allowing you to tailor the warranty to your specific requirements. After the repair process, rest easy knowing that Bluebird HQ covers the one-way outbound delivery cost from HQ/ASC to our partners, providing you with a hassle-free experience from start to finish.
It's essential to note that upon purchasing the Special Care program, the period and coverage of the current Basic Care program will not apply. This ensures that you receive specialised and extended protection for your Bluebird devices, allowing you to fully maximise the benefits of the Special Care service. Choose Special Care to safeguard your investment in Bluebird technology for an extended period, benefit from the added features, and enjoy the peace of mind that comes with comprehensive and tailored device protection.
- Device Special Care Service 3 Years
- Battery Special Care Service 1 Year
- Accessory Special Care Service 6 Months
- Repair by Bluebird Technicians
- Overall Inspection in Accordance with Rigorous Standard
- Turnaround Time (in house repair time) 7 Days
- Repair Coverage: Manufacturer Defect, Normal Wear & Tear, Latest firmware Upgrade Loaded
- Shipping Cost: Outbound
- 1 Year or 2 Years Renewal
- Battery Refresh: Optional
- Internet Help Desk
For products which are showing as 'in 2-5 working days', these are shipped direct from the manufacturer or supplier and so can be subject to a 2-5 day leadtime.
For items which are 'ordered on request', these are not in stock at the manufacturer or supplier and could be made to order with lead times up to 6 weeks.
If you require any products urgently, please call our sales team to discuss your requirements. Many of our suppliers are able to direct ship on a next working day service for a surcharge.
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