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29 Nov 2023 | 15:00

The Barcode Warehouse becomes an authorised UK Datalogic Repair Centre, enhancing customer service and sustainability

Technician repairing Datalogic Memor device in UK repair centre

The Barcode Warehouse (TBW), the UK's leading business technology solutions integrator, proudly announces its recent designation as an authorised UK Datalogic Repair Centre. This strategic partnership strengthens TBW's commitment to providing world-class services and solutions to its customers.  

As a Datalogic Diamond Partner and Android Enterprise Gold Partner, Service Provider, and Device Reseller, TBW is at the forefront of innovation in the business technology sector always exploring ways in which to support customers better. The Authorised UK Datalogic Repair Centre status is a testament to TBW's dedication to enhancing customer experience and will have a profound impact on Datalogic customers who work with TBW. 

One of the primary advantages for customers is the ability to return faulty Datalogic devices under a warranty or repair service directly to TBW's Newark, Nottinghamshire-based facility. This eliminates the need for customers to have to liaise with multiple parties, to ship their devices to Europe, as is currently required in order to get a repair; providing a more sustainable, convenient and efficient service. Managed Service customers of TBW will especially benefit from reduced wait times for repairs and swap-outs, transforming the process into a seamless one-stop shop.

Before earning authorisation as a repair centre, all Datalogic device repairs had to be dispatched to Slovakia. The establishment of a UK-based repair centre not only ensures quicker turnaround times but also represents a more sustainable and cost-effective solution, something that many customers, Datalogic and TBW have held high importance to.

"We are thrilled to announce our partnership with The Barcode Warehouse on their Service Repair Centre status, where a shared commitment to customer satisfaction meets a dedication to sustainability. Recognising the importance of a greener future, The Barcode Warehouse’s repair centre ensures customer’s needs are met locally by trusted individuals while aligning with our eco-friendly practises. It’s more than just a repair service; it’s a one stop shop for trusted advice, reinforcing our pledge to customer satisfaction." said Stephen Butler, Regional Director UK, ROI, Nordics & Baltics at Datalogic.

Repair services at TBW's Authorised Datalogic Repair Centre cover the Skorpio 5, Memor 10 and Memor 11 and will be executed by extensively trained, skilled technicians employing Datalogic-certified spare parts and testing tools. This guarantees that each repair meets the highest standards of quality, aligning with both TBW and Datalogic's commitment to excellence.

"I am personally thrilled to be going live with our Datalogic Repair Centre. We have been working on this for some time, in response to customer demand and the clear need to deliver a more sustainable solution to keep our Datalogic customers up and running.  This is yet another added value to working with The Barcode Warehouse, meaning customers only need to deal with us directly for anything related to their Datalogic devices.adds Mark Duignan, Technical Services Director at The Barcode Warehouse.

The Authorised Repair Centre will launch in December 2023. This status cements the robust, long-standing partnership between TBW and Datalogic. Together, these industry leaders continue to collaborate closely, delivering cutting-edge technology solutions to address the evolving challenges faced by businesses across various sectors.

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