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Engage the frontline with interactive posts, enabling broad communication across the organization
Zebra Workcloud Sync
Running an organisation today is no small challenge. Understaffed teams are taking on increasing responsibilities, with little time to waste searching for people or information.
Introducing Zebra Workcloud Sync™ - a unified, secure solution built specifically for the frontline. Through a single application, it provides push-to-talk, voice and video calling, multimedia messaging, and task management, ensuring colleagues and critical information are always within reach. The result is a more engaged workforce that can work efficiently and perform at their best.
Real-time collaboration for real-time problem solving
Breakdowns in communication, disconnected teams, and scattered information can drain the time and focus of frontline associates. Workcloud Sync addresses this by bringing all communication and collaboration into one powerful application. With Workcloud Sync, retail associates can quickly connect, resolve issues on the spot, and make better use of their time.
Chat
Enriches collaboration with the ability to send 1:1 and 1:many messages with text, images, audio, and video in real time
Voice calling
Is ideal for 1:1 and team calls, offering the convenience to hold, transfer, add ad-hoc callers, and more
To-dos
streamline the assignment and tracking of to-dos—prioritizing work and enabling accountability with real-time visibility into completion status
Video calling
is the perfect complement to voice calling— helping workers connect remotely and collaborate visually
Push-to-talk
instantly connects individuals, groups, and teams across sites to coordinate everyday activities and immediately handle emergencies
PBX telephony
builds on voice calling by enabling workers to call out to customers and take their inbound calls directly
Increase employee productivity and improve collaboration across your frontline
Empower dynamic collaboration
- Easily communicate across departments and across the store to answer customer questions
- Quickly gain visibility into stock levels by easily collaborating between the front and back of store
- Seamlessly shift priorities such as handling late truck arrivals and setting up new promotions with group messaging and to-dos
Enable seamless omnichannel service
- Simplify the management of curbside pickup services by communicating in real time with those responsible for collecting orders
- Create and funnel to-dos for “buy online, pickup in store” orders to employees who manage online orders
- Foster a seamless customer experience by reducing the amount of time customers wait for their orders
Foster a more agile workforce
- Empower a more flexible workforce by giving employees the ability to switch between multiple pre-defined profiles
- Cover labor gaps by quickly reallocating labor using profiles with pre-loaded call groups and tasks
- Simplify device management by allowing access to different profiles on a single mobile device
Deliver faster, better customer experiences
Customers won’t wait. And they won’t have to when your workforce has instant collaboration tools that help them provide excellent customer experiences.
- Quickly answer customer questions by using push-to-talk to contact the relevant employee
- Improve employee engagement with a modern user interface that simplifies communication across the retail store
- Answer incoming calls from customers from anywhere in the store without disrupting workflows
- View to-dos for the day and track progress and execution in real time by department, role, and person
