Samsung Enterprise Edition Updates

Knox Suite

Knox Suite is an all in one offering which includes Knox Manage, Knox E-FOTA , Knox Mobile Enrolment and Knox Asset Intelligence. With Knox Suite, you get everything you need to make your IT team’s life simple, and your employees as productive as they can be. Enterprise Edition includes a Knox build by Samsung to get you started and options to further enhance your security and control. Deploy a new device, remotely, in just minutes, with all the settings, apps and company branding you need.

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5 Year Security & Maintenance Release

Keep your business protected from mobile security threats. With Galaxy Enterprise Edition, you get 5 years of firmware updates either monthly or quarterly*, so you can be sure all of your mobile devices are up to date with the latest Android and Samsung security and maintenance patches. This helps protect your fleet of Samsung devices against malware, phishing or any software malfunction that might pose a threat to your business.

*5 years from first global launch for S20 and S21 Series, Note20 Series, XCover 5, Tab Active3. 4 years for all other devices.

3 Year Enhanced Support

Keep your business running with extra support for your devices. Samsung Enterprise Edition gives you 3 years of an enhanced service support, ensuring your mobile technology continues to perform. You’ll receive a welcome call on registration **, to get you started and run through the Enterprise Edition features including help on setting up and operating Knox Configure and E FOTA on MDM. We’ll also check in regularly to make sure everything is running smoothly and you’re getting the best from any upgrades and new features. Our dedicated UK based Business Services Centre provides technical support and advice online or by phone. And should any of your devices need replacing, we offer a next business day replacement service ****. Choose from courier collect and return service, Samsung WeFix on site repair, our store walk in option, or our bulk repair service.

*Registration on the Knox Portal and Support request required.

**Doorstep exchange with Samsung gold stock.

***All requests must be placed before 3:30pm and confirmation of MDM removal must be confirmed before proceeding with repair/swap.