The CipherLab Service Advantage ensures businesses maintain productivity by overseeing and repairing hardware like mobile computers, barcode scanners, and RFID readers. With robust warranty programs, devices are quickly and affordably fixed or replaced, minimizing interruptions. The service covers damages from spills, falls, animal incidents, and wear and tear, restoring devices to optimal condition. Customers can choose from various warranty options for up to five years of protection, with the flexibility to extend coverage as needed..
CipherLab's online RMA service simplifies the returns process, enabling customers to manage claims from any location. Technicians ensure rapid turnaround times, with repairs completed in 2-7 days depending on the plan. Additionally, devices are upgraded with the latest security and Android OS updates during maintenance, enhancing performance and security. Optional device commissioning saves time by reinstalling original systems and software, making the CipherLab Service Advantage a valuable investment for uninterrupted business operations.
- Warranty repair
- Coverage for normal wear and tear
- Accidental damage protection
- All material parts and labour included
- Device diagnostic tool
- Android updates
- Android version upgrades
- Zero-touch enrollment
- Standard device commissioning
- 2 business day turnaround time after receipt by the service center
- Technical support
For products which are showing as 'in 2-5 working days', these are shipped direct from the manufacturer or supplier and so can be subject to a 2-5 day leadtime.
For items which are 'ordered on request', these are not in stock at the manufacturer or supplier and could be made to order with lead times up to 6 weeks.
If you require any products urgently, please call our sales team to discuss your requirements. Many of our suppliers are able to direct ship on a next working day service for a surcharge.